The company for the improvement and the customer communicates, seeks for the effective way to carry on unceasingly, but often cannot serve the purpose, even a little press, does not want to respond. By customer suit processing system way, but between effectiveness and success establishment and customer communication, not only process the customer suit, the further improvement company serves the innate nature, and also the maintenance of the company market image. This system is suitable for every service industry which including to receive the customer to propose that the opinion or the suit, processing, the analysis, respond and follow up the result.